We collect information you provide directly, including: name, email address, postal address, phone number, payment information, and account credentials when you register, make a purchase, or contact us. We also automatically collect certain information when you visit the Platform, including your IP address, browser type, device information, operating system, referring URLs, pages viewed, and interactions with the Platform. If you make a purchase, our payment processor Stripe collects payment card details directly; Ravyaas Drapes does not store full credit card numbers.

We use your information to: (a) process transactions and send related information; (b) create and manage your account; (c) communicate with you about orders, products, and promotions; (d) improve and personalize your experience on the Platform; (e) analyze usage trends and measure effectiveness of our marketing; (f) detect, prevent, and address fraud and security issues; (g) comply with legal obligations; and (h) facilitate shipping and delivery through our logistics partners. We will not sell your personal information to third parties.

Where applicable (including under the EU General Data Protection Regulation), we rely on the following legal bases for processing your personal information:

• Contractual Necessity: We process your data as necessary to fulfill our contractual obligations to you, including processing orders, managing your account, and facilitating transactions on the Platform.
• Legitimate Interests: We process your data for our legitimate business interests, including improving the Platform, preventing fraud, conducting analytics, and ensuring platform security. You have the right to object to processing based on legitimate interests by contacting us at Connect@ravyaas.com.
• Consent: We process certain data based on your consent, such as sending marketing emails and setting non-essential cookies. You may withdraw your consent at any time by contacting us at Connect@ravyaas.com or using the unsubscribe link in our emails.
• Legal Obligation: We process your data as necessary to comply with our legal obligations, including maintaining tax records and responding to lawful requests from authorities.

We share your information with the following categories of third parties:

• Stripe (Payment Processing): We share transaction details with Stripe to process your payments securely. Stripe's privacy policy governs their use of your data.
• Shippo (Shipping & Logistics): We share shipping addresses and order details with Shippo to facilitate delivery. Shippo's privacy policy governs their use of your data.
• Sentry (Error Monitoring): We use Sentry to monitor platform stability and diagnose technical issues. Sentry may receive error diagnostic data, IP addresses, browser information, and session recordings to help us identify and fix problems. Sentry's privacy policy governs their use of your data.
• Google Analytics (Usage Analytics): We use Google Analytics to understand how visitors interact with the Platform by collecting anonymized usage data including page views, traffic sources, and interaction events. Google's privacy policy governs their use of your data.
• Sellers: When you make a purchase, we share your name, shipping address, and order details with the seller to fulfill your order.
• Service Providers: We may share information with third-party vendors who assist us in operating the Platform, conducting our business, or serving our users.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.

We use cookies, web beacons, and similar technologies to collect information about your browsing activity. These technologies help us remember your preferences, understand how you use our Platform, and deliver relevant advertisements. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

We implement industry-standard security measures to protect your personal information, including encryption of data in transit (SSL/TLS) and at rest, secure server infrastructure, regular security audits, and access controls. Payment processing is handled by Stripe, which is PCI DSS compliant. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of your data.

Depending on your location, you may have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you by contacting us at Connect@ravyaas.com.
• Correction: You may request that we correct inaccurate personal information by contacting us at Connect@ravyaas.com.
• Deletion: You may request deletion of your personal information by contacting us at Connect@ravyaas.com, subject to certain legal exceptions.
• Portability: You may request a copy of your data in a commonly used format by contacting us at Connect@ravyaas.com.
• Opt-Out: You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us at Connect@ravyaas.com.
• CCPA: Ravyaas Drapes does not sell your personal information as defined under the California Consumer Privacy Act (CCPA). If you have questions about your California privacy rights, contact us at Connect@ravyaas.com.

To exercise any of these rights, contact us at Connect@ravyaas.com. We will respond within the timeframes required by applicable law.

We retain your personal information for as long as your account is active or as needed to provide you services. We also retain information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

The Platform is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at Connect@ravyaas.com.

The Platform may contain links to third-party websites, services, or applications that are not operated by Ravyaas Drapes. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected through our Platform.

Your information may be transferred to, and maintained on, servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using the Platform, you consent to such transfers. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy regardless of where it is processed.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Platform after changes have been posted constitutes your acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at Connect@ravyaas.com or visit mailto:Connect@ravyaas.com.

Our business address is: Mumbai, India.